Legal

Terms of Service

Last updated: 5/27/2026

Welcome to ZionZen Massage & Skincare. These Terms of Service ("Terms") govern your use of our website, your bookings, purchases of wellness products, memberships and packages, and any communications with our team. By using our services or making a purchase, you agree to these Terms.

1. Bookings & Reservations

All sessions are reserved by appointment. A reservation is confirmed only after payment has been successfully processed and you receive a confirmation email. We reserve the right to decline or reschedule any reservation we are unable to safely or professionally fulfill, in which case a full refund will be issued.

2. Pricing & Payment

Prices for services, memberships, packages, and wellness products are displayed in U.S. dollars and processed securely by Stripe. We never store full payment card information. We make every effort to keep pricing accurate, but reserve the right to correct inadvertent errors at any time before an order is fulfilled.

3. Memberships & Packages

Memberships renew automatically at the published monthly rate until cancelled. Packages are charged in full at the time of purchase and sessions may be redeemed per the terms of the package. Please review your confirmation for renewal dates and redemption rules.

4. Wellness Product Purchases

Orders for wellness products are subject to availability. We reserve the right to limit quantities, refuse service, or cancel any order for reasons including stock shortages or suspected fraud. If an item is unavailable after purchase, we will notify you and offer a substitution, store credit, or refund.

5. Shipping & Pickup

We ship within the United States only via USPS Priority Mail and offer free pickup at our Hurricane, Utah studio. We do not ship internationally at this time. Larger orders (more than ten items) are handled directly through our office. Full details are available on our Shipping page.

6. Returns & Exchanges

For your protection, opened personal-care and wellness products are not eligible for return. Unopened, unused products in their original packaging may be exchanged or refunded within fourteen (14) days of delivery or pickup. Damaged or defective items should be reported within seven (7) days of receipt and will be replaced or refunded at our discretion.

7. Cancellations & Rescheduling

Please review our Cancellation Policy for details on rescheduling, late cancellations, no-shows, and refunds for services.

8. Arrival, Late Arrival & Session Length

Please arrive 10 minutes before your appointment to allow for a calm, unhurried check-in. Sessions begin and end at their scheduled time. Late arrivals will be honored for the remaining time but charged in full.

9. Wellness Disclaimer

Our services and wellness products are intended to support relaxation, comfort, and general well-being. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical care. Always consult a qualified healthcare provider regarding medical concerns, medication interactions, or before starting any new regimen.

10. Health & Contraindications

Please disclose any medical conditions, injuries, allergies, recent surgeries, or pregnancy at the time of booking and again at intake. Our team reserves the right to modify or decline a session if your safety would be compromised.

11. Conduct

ZionZen is a therapeutic wellness studio. Inappropriate language, behavior, or requests of any kind will result in immediate termination of the session without refund and may result in a permanent ban from future services.

12. Communications

By providing your phone number or email, you agree to receive transactional messages related to your bookings and orders (confirmations, reminders, shipping updates). Marketing communications, if any, are optional and you may opt out at any time without affecting service-related messages. Standard message and data rates may apply.

13. Gift Cards & Promotions

Gift cards are non-refundable, non-transferable, and not redeemable for cash. Promotional offers cannot be combined unless explicitly stated.

14. Intellectual Property

All site content — including text, photography, branding, and product descriptions — is owned by ZionZen Massage & Skincare or licensed to us. You may not copy, reproduce, or commercially use any of it without our written permission.

15. Limitation of Liability

To the fullest extent permitted by law, ZionZen Massage & Skincare, its therapists, and its team are not liable for indirect, incidental, or consequential damages arising from any session, package, membership, product purchase, or use of our facilities, except where such liability cannot be excluded by applicable law.

16. Privacy

Your information is handled in accordance with our Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of our services following any update constitutes acceptance of the revised Terms.

18. Contact

Questions? Call us at (435) 632-2851 or reach out through the contact options on our website and our team will be glad to help.