ZionZen Massage & Skincare

Legal

Privacy Policy

Last updated: 5/27/2026

Your privacy matters to us. ZionZen Massage & Skincare ("we", "us", "our") collects only what we need to deliver an exceptional, safe, and personalized wellness experience — whether you're booking a treatment, ordering wellness products, or simply browsing. This policy explains what we collect, how we use it, and the choices available to you.

1. Information We Collect

  • Contact information: name, email, phone number, and shipping address when applicable.
  • Booking details: services selected, preferred date and time, therapist preferences, focus areas, and any health-related notes you choose to share.
  • Order details: products purchased, quantities, shipping or pickup choice, and order history.
  • Payment information: processed securely by Stripe. We never see or store full card numbers.
  • Communications: messages you send us by email, SMS, or through our site.
  • Site activity: basic analytics (pages visited, device type) to improve the experience.

2. How We Use Your Information

  • To confirm, prepare for, and deliver the services or orders you place.
  • To send confirmations, reminders, shipping updates, and reschedule notifications.
  • To personalize your experience based on the preferences you share.
  • To respond to questions and provide customer support.
  • To meet legal, accounting, and tax obligations.

3. How We Share Information

We do not sell your personal information. Limited information is shared only with trusted service providers strictly to deliver our services — including Stripe (payments), USPS (shipping), and our email/SMS providers. These providers are bound to use your information only for the purposes we instruct.

4. Stripe Payment Processing

All payments are processed by Stripe, an industry-leading payment processor. When you check out, your payment details are transmitted directly to Stripe over an encrypted connection and are never stored on our servers. Stripe's own privacy practices are governed by their terms.

5. Email & SMS Communications

Transactional messages (booking confirmations, reminders, shipping notifications, receipts) are sent automatically as part of fulfilling your order or appointment. If you opt in to marketing communications, you may opt out at any time using the unsubscribe link in any email or by replying STOP to any SMS. Standard message and data rates may apply.

6. Health & Sensitive Information

Health information you share at intake (such as injuries, pregnancy, or contraindications) is treated as confidential and used solely to deliver a safe, appropriate session. It is shared only with the therapists involved in your care.

7. Cookies & Basic Analytics

Our website uses minimal cookies necessary for site functionality (such as keeping your cart between visits) and basic, privacy-respecting analytics so we can understand how the site is used and continuously improve it. We do not use invasive third-party advertising trackers.

8. Data Retention

We retain booking, order, and contact records for as long as needed to provide ongoing care, meet legal obligations, and resolve disputes. You may request deletion of your account information at any time, subject to records we are required to retain by law (such as tax or transaction records).

9. Security

We use industry-standard safeguards — including encrypted connections, access controls, and trusted infrastructure providers — to protect your information. While no system is perfectly secure, we work continuously to keep your data safe.

10. Your Choices

  • You can update your contact details at any time by reaching out to our team.
  • You can opt out of marketing communications without affecting service-related notifications.
  • You can request a copy or deletion of your personal information.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. Minors receive treatments only with the consent and presence of a parent or legal guardian.

12. Updates to This Policy

We may update this Privacy Policy as our practices evolve. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

For privacy questions or requests, call (435) 632-2851 or reach out via the contact options on our site. See also our Terms of Service, Shipping page, and Cancellation Policy.