Question 1

How do membership and package credits work?

Accepted Answer

Memberships and packages provide session credits — not banked minutes. Each credit may be redeemed for any eligible 60-, 90-, or 120-minute service covered by your plan. One redemption consumes one credit regardless of which duration you choose. Unused minutes do not roll over, accumulate, or convert into future credits.

Question 2

I used a 90-minute service. Do I still have 30 minutes left?

Accepted Answer

No. Memberships and packages provide session credits, not banked minutes. One redeemed session consumes one credit regardless of duration.

Question 3

Can I save unused minutes for later?

Accepted Answer

No. Unused minutes do not roll over, accumulate, or convert into future credits. Each entitlement is a single session credit that is fully consumed when redeemed.

Question 4

Why would I choose a shorter session?

Accepted Answer

Some guests choose shorter sessions based on scheduling, personal preference, or treatment goals. The choice is entirely up to the guest — your credit covers any eligible duration covered by the plan.

Question 5

Which services can I use my credit for?

Accepted Answer

Most 60-, 90-, and 120-minute services are eligible for membership and package credits. A small number of services are designated as not eligible for membership or package pricing — these are clearly marked on the booking page and must be paid in full at the time of booking.

Question 6

Are exceptions ever made to the one-credit-per-session rule?

Accepted Answer

Membership credits and package sessions are generally redeemed as a single session. ZionZen may, at its sole discretion, allow alternate redemption arrangements for special circumstances. Any such accommodation is case-by-case, is not guaranteed, and does not modify the standard one-credit-per-session policy. Please ask at the studio if you have a unique situation.

Everything you might want to know

Memberships & Packages